Most frequent questions and answers
● A high percentage of idle time doesn’t necessarily imply low productivity or vice
● A user who spends a lot of time in meetings or on phone calls would naturally
have a fairly high percentage of idle time.
● It’s almost impossible to have an idle time percentage that is close to zero.
● It’s highly unlikely that a user could have keyboard or mouse activity EVERY
second over a long period of time (e.g. a whole day or week).
● The idle seconds % is always higher than or equal to the idle minutes %.
● In most cases, the idle seconds % is substantially higher than the idle minutes %
and this is absolutely normal. It’s unrealistic to expect a user to have keyboard or
mouse activity each second of the workday.
● The absolute values of idle minutes and idle seconds don’t show how productive
or unproductive one particular user is.
● It would be more ideal to compare the idle times of several people in similar job
roles to evaluate the activity level of one particular user.