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Our Time Tracking FAQs

Most frequent questions and answers
Idle time is any minute or second where the time tracking app doesn’t detect any keyboard or mouse activity. It’s normal to have idle minutes and idle seconds. Idle minutes and seconds can accumulate when employees are on zoom calls, watching training videos, reading reports or even thinking.
Yes. Idle time is not automatically deducted from the total worked hours (overall) as a whole, as some people do tend to work away from their computer screens at one point or another.
No. Idle minutes and seconds are only calculated for the time when the desktop application tracks activity (i.e. computer time). If an interactive app user pauses tracking for a certain amount of time, that time won’t count as idle time. The same happens when the tracking times out due to user inactivity. Manual time isn’t included in idle minutes and seconds since it isn’t computer time.

This is the amount of computer time that a user spends using applications and
websites that have been marked as productive/unproductive by the Time Tracking Software. For
example: Gmail, Google Sheets, etc.

Whenever your associates internet connection is down, Time Tracking Software will continue
tracking their time, recording it in its local cache. After their internet connection has
been restored, their tracked time and screenshots will be synced to our servers and will
be displayed in their reports.

● A high percentage of idle time doesn’t necessarily imply low productivity or vice
● A user who spends a lot of time in meetings or on phone calls would naturally
have a fairly high percentage of idle time.
● It’s almost impossible to have an idle time percentage that is close to zero.
● It’s highly unlikely that a user could have keyboard or mouse activity EVERY
second over a long period of time (e.g. a whole day or week).
● The idle seconds % is always higher than or equal to the idle minutes %.
● In most cases, the idle seconds % is substantially higher than the idle minutes %
and this is absolutely normal. It’s unrealistic to expect a user to have keyboard or
mouse activity each second of the workday.
● The absolute values of idle minutes and idle seconds don’t show how productive
or unproductive one particular user is.
● It would be more ideal to compare the idle times of several people in similar job
roles to evaluate the activity level of one particular user.