Customer survive representatives (CSR) are the face of any organization. These are the resources that are client facing and are the first line of defense while interacting with the customers about their complaints, issues, setting appointments, executing orders, confirming shipping and the list goes on. A CSR needs to have a number of skills including communication skills, agility, taking ownership, effective listener, patience etc. just to list few. The point is that a good CSR resource is what makes an organization’s image or digs it into the ground.
In today’s market where do you start to look for a responsible and trustworthy resource that can carry your organization and is fully motivated to improve each day at the job. As a business owner you need to be able to delegate responsibilities to your employees without having to worry if they will be able to perform as expected. Well I have always believed that delegation is an art and it’s not easy to do. All great workers want to have the job done right and the only way to do it is to do it themselves. This is what differentiates a great worker from a great manager, great managers surround themselves with a good team and focus their attention on the training process. No matter how good you are when you grow you need to be able to trust people around you and let them handle day to day tasks while keeping your focus on how to expand and grow.
The issue with finding a good CSR to represent your organization is that where do you start and how to get quality resource. Posting a job at job board will basically flood your email with hundreds of resume’s which will leave you in a worse off place then where you started. Other potential challenges are once you hire a CSR you will need office space and latest technology available for their use. The bigger question is how you track quality control of your CSR’s engagement with your customers or clients.
This is where the concept of Remote Customer Service Representative comes in. There are a lot of positives going with this option. You can contract a third party vendor to provide remote CSR services which means you can focus on your product or services instead of human resource management. Third party vendors like Repstack.co provide short term contracts for your needs and have hundreds of resources on hand with great delivery and track record and a lot of experience in your specific field. This means you get an experienced CSR for an unmatched price with peace of mind. This cuts cost on office space, hardware, and above all uncertainty. The Remote CSR’s get your focus on your business where it should be.