While traditional business practices such as working in-office are still widespread practices, remote workers are becoming more and more common. Many companies today allow their employees to work from home for many reasons, whether it be to save costs on building rent or to give the company access to talents from around the world. One of the tasks that companies usually offer as remote work is customer service. There are many benefits to hiring remote employees for customer service, and here are four of the most important ones:
1. Makes work hours flexible
Perhaps the most significant benefit of remote work is that your employees are given a choice to work when they are at their most productive. For night owls and early birds alike, they can work on the time of their choosing within reason. To add to this, since you can hire pretty much anyone anywhere in this world, you can ensure that you always offer 24/7 customer service. This means that, whether it be broad daylight or midnight for you, customer service continues to operate, ensuring that customers get the answers they need no matter what time of the day it is.
2. Allows freedom to work anywhere
Another excellent benefit of remote customer service is that your employees are free to work anywhere if they have access to the necessities required to carry out their job, such as an internet connection. Because of this, for your employees that prefer to work at home, at a coffee shop, or anywhere else, they can do so without worry. Not only does it allow them to work much more productively, as they can work in a comfortable environment, but they’ll be much more satisfied with their job, meaning that you can hold onto employees for a much longer time.
3. Reduces costs
There are many different costs when it comes to opting for the traditional-style office workspace. For example, you will need to pay for equipment, supplies, utilities, maintenance, rent, and much more. Not only that, but your employees will have to spend money getting from their home to the workplace as well. However, with remote customer service, not only can you avoid spending on all of that, but your workers will save money as well—a win-win situation.
4. Boosts productivity
This benefit is a culmination of all the benefits we have shared so far. From allowing your employees to work anywhere, from enabling them to work at any time, a set-up like this tends to motivate employees to become much more productive, making them more satisfied with the job you’ve tasked them with. As for you, your business gets to enjoy a workforce that’s happy to provide their best work, and subsequently, employees that are most likely to stick you for the long run.
There are many benefits to be had with remote customer service work. Other than the ones we have shared so far, there are many others, such as lowering your carbon footprint, wasting less money on vacation days, and more.
In summary, remote customer service can be a great addition to your business. However, you will need someone to pilot your customer service workforce.
If you’ve decided to hire remote employees to man your customer service and are looking for remote customer service representatives to work with, get in touch with us here at RepStack today!